CONTENUTI:
Modulo 1 - Concetti base e obiettivi dell’High Velocity IT, relazione tra il Digital Product Lifecycle e l’ITIL Operating Model
- Digital Organization.
- Digital Transformation. IT Transformation.
- IT e IoT.
- Prodotti e Servizi digitali.
- Tecnologia digitale.
- Valuable Investment.
- Fast Development.
- Resilient Operation.
- Co-Created Value.
- Assured Conformance.
- Il Digital Product Lifecycle e sua relazione con le quattro dimensioni del Service Management, l’ITIL Service Value System e la Service Value Chain.
Modulo 2 - Principi, modelli e concetti fondamentali per l’High Velocity IT
- Etica.
- Safety culture.
- Agile.
- Lean.
- Resilient.
- Continuous.
- Toyota Kata.
- Service-Dominant Logic.
- Design Thinking.
- Complexity Thinking.
- Cynefin.
Modulo 3 - Le practice di supporto per raggiungere il valore con l’High Velocity IT
- Portfolio management.
- Relationship management.
- Business analysis.
- Architecture management.
- Deplyment management.
- Service validation and testing.
- Software development and management.
- Avaliability management.
- Capacity and performance management.
- Monitoring and event management.
- Problem management.
- Service continuity management.
- Infrastructure and platform management.
- Service design.
Modulo 4 - Workshop di preparazione all’esame di certificazione (in lingua inglese)
Esame di certificazione (in lingua inglese)