CONTENUTI:

Modulo 1 - Concetti base e obiettivi dell’High Velocity IT, relazione tra il Digital Product Lifecycle e l’ITIL Operating Model

• Digital Organization.
• Digital Transformation. IT Transformation.
• IT e IoT.
• Prodotti e Servizi digitali.
• Tecnologia digitale.
• Valuable Investment.
• Fast Development.
• Resilient Operation.
• Co-Created Value.
• Assured Conformance.
• Il Digital Product Lifecycle e sua relazione con le quattro dimensioni del Service Management, l’ITIL Service Value System e la Service Value Chain.

 

Modulo 2 - Principi, modelli e concetti fondamentali per l’High Velocity IT

• Etica.
• Safety culture.
• Agile.
• Lean.
• Resilient.
• Continuous.
• Toyota Kata.
• Service-Dominant Logic.
• Design Thinking.
• Complexity Thinking.
• Cynefin.

 

Modulo 3 - Le practice di supporto per raggiungere il valore con l’High Velocity IT

• Portfolio management.
• Relationship management.
• Business analysis.
• Architecture management.
• Deplyment management.
• Service validation and testing.
• Software development and management.
• Avaliability management.
• Capacity and performance management.
• Monitoring and event management.
• Problem management.
• Service continuity management.
• Infrastructure and platform management.
• Service design.

 

Modulo 4 - Workshop di preparazione all’esame di certificazione (in lingua inglese)

 

Esame di certificazione (in lingua inglese)