This course will teach you how to enhance and automate business processes using customer engagement apps for Dynamics 365, while incorporating native interconnectivity with Microsoft 365. You will also learn to unify profiles, tailor personalized customer journeys with AI-assisted Dynamics 365 Customer Insights, and improve selling efficiency through AI-driven Sales features within Dynamics 365 Sales.
None
Describe the foundations of Dynamics 365 customer engagement apps
Explore lead generation in Dynamics 365
Explore lead qualification in Dynamics 365
Identify customer needs and explore relationships in Dynamics 365
Explore how to negotiate deal terms and address objections in Dynamics 365 Sales
Describe how to close customer deals in Dynamics 365
Describe sales account management in Dynamics 365
Explore forecasting, pipeline management, and analytics in Dynamics 365 Sales
Describe shared capabilities in Dynamics 365 customer engagement apps
SCARICA MODULO ISCRIZIONE
