After taking this course, you should be able to:

• Analyze and troubleshoot SIP, H.323, and media protocols
• Implement time-of-day routing, call park, call pickup, and meet-me conferences in Cisco Unified Communications Manager
• Implement call coverage in Cisco Unified Communications Manager
• Configure and troubleshoot Cisco Unified Communications Manager Device Mobility
• Configure and troubleshoot Cisco Unified Communications Manager Extension Mobility
• Configure and troubleshoot Cisco Unified Communications Manager Unified Mobility
• Implement Cisco Unified Communications Manager Express for SIP phones
• Implement globalized call routing within and between Cisco Unified Communications Manager clusters
• Implement Media Gateway Control Protocol (MGCP) fallback and Survivable Remote Site Telephony (SRST) in Cisco Unified Communications Manager and in Cisco IOS® XE gateways
• Implement Call Admission Control and Automated Alternate Routing (AAR) in Cisco Unified Communications Manager
• Implement URI calling in Cisco Unified Communications Manager for calls within a cluster and between clusters
• Troubleshoot multisite Cisco Unified Communications Manager deployments
• Implement Intercluster Lookup Service (ILS) between Cisco Unified Communications Manager clusters and enable General Data Protection Regulation (GDPR)
• Configure and troubleshoot Cisco Unified Border Element

Before taking this course, you should have the following knowledge and skills:

• Internet web browser usability knowledge and general computer usage
• Basic understanding of networking technologies
• Basic understanding of voice and video
• Describe the different codecs and how they are used to transform analogue voice into digital streams
• Knowledge of Cisco Internetworking Operation System (Cisco IOS XE) command line
• Describe the Cisco Collaboration solutions architecture
• Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premises deployment model
• Configure and modify required parameters in Cisco Unified CM including service activation, enterprise parameters, CM groups, time settings, and device pool
• Deploy and troubleshoot IP phones via manual configuration within Cisco Unified CM
• Describe and configure endpoints and commonly required features
• Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H.323, Media Gateway Control Protocol (MGCP), and Skinny Call Control Protocol (SCCP)
• Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
•  Define Quality of Service (QoS) and its models
• Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup
• Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP])
• Describe a dial plan and explain call routing in Cisco Unified Communications Manager
• Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transformations, SIP Trunks, and SIP Route Patterns
• Implement basic globalized call routing within a Cisco Unified Communications Manager cluster
• Configure calling privileges in Cisco Unified Communications Manager
• Implement toll fraud prevention
• Implement common endpoint features including call park, softkeys, shared lines, and pickup groups
• Implement Public Switched Telephone Network (PSTN) access using Media Gateway Control Protocol (MGCP) gateways
• Implement a Cisco gateway for PSTN access
• Deploy a simple SIP dial plan on a Cisco Interrupt Service Routine (ISR) gateway to enable access to the PSTN network
• Implement and troubleshoot media resources in Cisco Unified Communications Manager
• Manage Cisco Unified CM access to media resources available within Cisco Unified CM and Cisco ISR gateways
• Describe tools for reporting and maintenance including Unified Reports, Real Time Monitoring Tool (RTMT), Distributed Resource Scheduler (DRS), and Call Detail Records (CDRs) within Cisco Unified CM