Do you want to learn more about Dynamics 365? This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. This course will include lecture as well as hands-on-labs.
Learners should have a fundamental understanding of customer engagement principles and business operations.
An understanding of cloud computing is helpful, but isn't necessary.
Navigate the Dynamics 365 customer engagement apps
Explore common Dynamics 365 activities and integration options
Explore Dynamics 365 Marketing
Explore other marketing capabilities and apps
Explore Dynamics 365 Sales
Use sales capabilities
Explore Dynamics 365 Customer Service
Examine knowledge management in Dynamics 365 Customer Service and related apps
Explore Dynamics 365 Field Service
Describe the scheduling process
Esame: MB-910 - Microsoft Dynamics 365 Fundamentals (CRM)
Materiale didattico: Materiale didattico ufficiale Microsoft in formato digitale
Costo materiale didattico: incluso nel prezzo del corso a Calendario