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Do you want to learn more about Dynamics 365? This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. This course will include lecture as well as hands-on-labs.
An understanding of cloud computing is helpful but isn't necessary.
Describe the foundations of Dynamics 365 customer engagement apps
Describe shared activities and integration options in Dynamics 365 customer engagement apps
Explore Dynamics 365 Customer Insights – Journeys
Describe Dynamics 365 Customer Insights - Data and Dynamics 365 Customer Voice
Explore Dynamics 365 Sales
Describe Dynamics 365 Sales capabilities and related apps
Explore Dynamics 365 Customer Service
Describe Dynamics 365 Customer Service capabilities and related apps
Explore Dynamics 365 Field Service
Describe Dynamics 365 Field Service scheduling capabilities and related apps