CONTENUTI:
Module 1: Introduction to Microsoft Dynamics 365
- Introduction
- Dynamics 365 Applications
- What is artifical intelligence (AI)?
- What is mixed reality (MR)?
- Digital Transformation
- Summary
Module 2: Principles of cloud computing and deployment
- Introduction
- What is cloud computing?
- Benefits of cloud computing
- Compliance, terms and requirements
- Types of cloud services
- Deployment
- Azure DevOps
- Microsoft Dynamics Lifecycle Services (LCS)
- Explore Power Platform Admin Center
- Summary
Module 3: Recognize Dynamics 365 Security
- Introduction
- Dynamics 365 cloud security
- Cloud security basics
- Understanding role-based security
- Security in Finance and Operations apps
- Summary
Lab: Explore security roles in Dynamics 365 model-driven apps
Lab: Explore security roles in Finance and Operations apps
Lab: Enhance security by encrypting your data
Module 4: Connect and analyze your Dynamics 365 data
- Introduction
- The use of Microsoft Power Platform in Dynamics 365
- Benefits of Common Data Service
- Dynamics 365 reporting
- Summary
Lab: Explore Power Platform Admin Center
Module 5: Introduction to Dynamics 365 Sales
- Introduction
- Automation of business processes with Dynamics 365 Sales
- Manage the sales process and pipeline
- Benefits of Microsoft Relationship Sales Solution (MRSS)
- Dynamics 365 Sales Insights
- Microsoft Forms Pro
- Dynamics 365 Product Visualize
- Summary
Lab: Explore Dynamics 365 Sales
- Create or edit quotes
- Create or edit orders
- Create or edit invoices
Module 6: Introduction to Dynamics 365 Marketing
- Introduction
- The benefits of Dynamics 365 Marketing
- Features and functionality of Dynamics 365 Marketing
- Lead generation and qualification
- Customer journey
- Segmentation
- Event management
- Summary
Lab: Explore Dynamics 365 Marketing
- Create engaging emails
- Pinpoint your audience
- Build a campaign
Module 7: Introduction to Dynamics 365 Customer Service
- Introduction
- Overview of Dynamics 365 Customer Service
- Account Management
- Case lifecycle management
- Knowledge articles
- Omnichannel for Dynamics 365 Customer Service
- PowerApps Portals
- Dynamics 365 Customer Service Insights
- Summary
Lab: Explore Dynamics 365 Customer Service
Module 8: Introduction to Dynamics 365 Field Service
- Introduction
- Benefits of Dynamics 365 Field Service
- Connected Field Service
- Service resource scheduling
- Resource Scheduling Optimization (RSO)
- Field Service Mobile
- Dynamics 365 Remote Assist
- Dynamics 365 Guides
- Summary
Module 9: Explore model-driven app integrations and Dynamics 365 Customer Insights
- Introduction
- Integration across Dynamics 365 applications
- Integration with Microsoft products
- Integration with third-party applications
- Dynamics 365 Customer Insights
- Summary
Module 10: Introduction to Dynamics 365 Finance
- Introduction
- Overview of Dynamics 365 Finance
- Dynamics 365 Finance core capabilities
- Summary
Lab: Explore Dynamics 365 Finance
Module 11: Introduction to Dynamics 365 Supply Chain Management
- Introduction
- Overview of Dynamics 365 Supply Chain Management
- Dynamics 365 Supply Chain Management core capabilities
- Dynamics 365 Layout
- Summary
Lab: Explore Dynamics 365 Supply Chain Management
- Create a product
- Create product masters
- Creat a purchase order
- Create sales orders
Module 12: Introduction to Dynamics 365 Business Central
- Introduction
- Overview of Dynamics 365 Business Central
- Finance and budgeting
- Supply chain mangement
- Project management
- Sales and service
- When should you use Business Central versus other Dynamics 365 applications?
- Summary
Module 13: Introduction to Dynamics 365 Human Resources
- Introduction
- Overview of Dynamics 365 Human Resources
- Employee Self-service
- Personnel management
- Benefits management
- Employee development
- Summary
Lab: Explore Dynamics 365 Human Resources
Module 14: Introduction to Dynamics 365 Commerce
- Introduction
- Overview of Dynamics 365 Commerce
- Omnichannel and Channel management
- Dynamics 365 Commerce core functional areas
- Assisted Selling
- Merchandizing and inventory
- Dynamics 365 Commerce deployment options
- Dynamics 365 Fraud Protection
- Summary
Module 15: Explore Finance and Operations cross-app integrations
- Introduction
- Integration across Dynamics 365 apps
- Discover the Data Management Framework
- Integrations across Microsoft products
- Integrations with third-party apps
- Explore external system integration capabilities
- Summary