CONTENUTI:

Module 1: Voice Architecture

Architecture and Server Roles

Voice Features of Lync Server 2013

Site Topologies

 

Module 2: Configuring Basic Enterprise Voice Functionality

Introduction to Lync Voice Routing

Configuring Enterprise Voice

Defining Voice Policies

Assigning DID Numbers

How to Design a Dial Plan

 

Lab : Preparing for Enterprise Voice

Analyzing the Existing Voice Infrastructure

Configuring the Topology for Enterprise Voice

Configuring Dial Plans and Normalization Rules

Configuring Voice Routes

Configuring Voice Policies and PSTN Usages

Configuring Number Manipulation on Trunks

Enabling Users for Enterprise Voice

Verifying and Testing Normalization Rules

Testing Trunk Routing and Translation Rules

Configuring Inter-Trunk Routing

 

Module 3: Designing Exchange Server 2013 Unified Messaging Integration with Lync Server 2013

Overview of Exchange 2013 Unified Messaging

Integrating Unified Messaging with Lync Server 2013

 

Lab : Designing Exchange Server 2013 Unified Messaging with Lync Server 2013

Configuring Exchange Server 2013 UM to work with Lync Server 2013 Enterprise Voice

Configuring Lync Server 2013 Interoperability with Exchange Server 2013 Unified Messaging

Testing and Verifying Integration

 

Module 4: Voice Applications

Call Park Service

Managing Calls to Unassigned Numbers

PSTN Conferencing

Overview of Response Group Services

Implementing Response Group Services

 

Lab : Implementing Enterprise Voice Applications

Configuring Call Park

Configuring the Unassigned Number Feature

Verifying Call Park Service and Unassigned Number Feature

Configuring Agent Groups and Queues

Configuring Workflows

Configuring the Response Group Service Behavior

Configuring Dial-In Conferencing

Verifying Dial-In Access Configuration

 

Module 5: Configuring and Deploying Emergency Calling

Introducing Location Information Server

Overview of Setup and Call Flow

Designing Location Policies

Implementing LIS

Address Discovery

User Experience

 

Lab : Configuring Location Information Service for Emergency Calling and Enhanced 9-1-1

Creating Emergency Routes and PSTN Usages

Configuring Number Manipulation on Trunks for Emergency Numbers

Defining LIS Locations

Experiencing LIS Features

Creating E9-1-1 Gateway Configuration

Verifying Emergency Calling through the E9-1-1 Gateway

Creating an Alternate Local Path for Emergency Calls

 

Module 6: PSTN Integration

Connecting to the PSTN

Connecting to the Existing PBX

M:N Interworking Routing

Call Routing Reliability

 

Module 7: Lync Server 2013 and Networking

Planning for Media Requirements

Call Admission Control

Planning for Call Admission Control

Media Bypass

 

Lab : Implementing Call Admission Control

Configuring CAC Components

Verifying Bandwidth Policy Application

 

Module 8: Phones and Devices

Introduction to Phones and Devices

Device Deployment

Lync Server 2013 Phone Management

Analog Device Support

 

Module 9: Lync Online Configuration and Migration

Office 365 Architecture

Deploying Lync Online

Lync Hybrid Scenarios

 

Lab : Deploying Lync Online

Implementing Identity Management with Office 365

Deploying and Configuring a Lync Edge Server

Configuring a Hybrid Deployment of the New Lync Server

 

Module 10: Quality of Experience

Voice Quality Concepts

Exploring Lync Monitoring Server Components

Exploring Lync Monitoring Server Reports

RTP and RTCP Collected Information

 

Lab : Exploring Monitoring Server Reports

Reviewing Per-to-Peer Session Detail Reports

Reviewing Call Detail Reports

 

Module 11: Voice Resiliency

Voice Resiliency in Lync Server 2013

Lync Pool Resilience

Branch Office Resilience

 

Lab : Implementing Voice Resiliency in Lync Server 2013

Configuring a Survivable Branch Server

Testing and Verifying Branch Office Resiliency with a WAN

Testing and Verifying Branch Office Resiliency with a Pool

Testing and Verifying Branch Office Resiliency with an SBA

Testing and Verifying Central Site Voice Resiliency