MW10-3 - MOC 10982 - SUPPORTING AND TROUBLESHOOTING WINDOWS 10

INFORMAZIONI SUL CORSO

durata

Durata:

5 GIORNI
categoria

Categoria:

Windows 10
qualifica

Qualifica istruttore:

Microsoft Certified Trainer
dedicato a

Dedicato a:

Professionista IT
produttore

Produttore:

Microsoft

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CORSO DEDICATO

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CORSO DEDICATO

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OBIETTIVI

Al termine del corso i partecipanti saranno in grado di:

Descrivere i processi coinvolti nella pianificazione ed utilizzare una metodologia di soluzione dei problemi per Windows 10.

Risolvere i problemi di avvio e dei servizi del sistema operativo su un computer Windows 10.

Risolvere i problemi relativi ai dispositivi hardware e ai driver di periferica.

Risolvere i problemi di Windows 10 da remoto.

Risolvere i problemi relativi alla connettività di rete.

Risolvere gli errori di configurazione del client e i problemi di applicazione delle GPO.

Risolvere i problemi relativi alle impostazioni utente.

Risolvere i problemi di connettività remota.

Risolvere i problemi di accesso alle risorse da parte di computer che si trovano nel dominio.

Risolvere i problemi di accesso alle risorse da parte di computer che non sono nel dominio.

Risolvere i problemi relativi all'installazione e all'operatività delle applicazioni.

Effettuare il recovery di un PC Windows 10.

PREREQUISITI

Per partecipare al corso gli studenti dovranno:

Conoscere i fondamenti di networking (Transmission Control Protocol / Internet Protocol (TCP / IP), User Datagram Protocol (UDP) e Domain Name System (DNS)).

Conoscere i principi dei Servizi di dominio Active Directory di Microsoft (AD DS).

Comprendere l'infrastruttura PKI.

Avere conoscenze di base di Windows Server 2012 R2.

Avere conoscenza di base su client di Microsoft Windows; per esempio, esperienza con Windows 10 o le conoscenze derivate dai corsi 20697-1 e 20697-2.

CONTENUTI:

Module 1: Implementing a Troubleshooting Methodology

Overview of Windows 10

Introduction to the EDST Job Role

Overview of the Troubleshooting Steps

Troubleshooting Tools

 

Lab : Using Troubleshooting Tools

Implementing a Troubleshooting Methodology

Using Troubleshooting Tools

 

Lab : Implementing a Troubleshooting Methodology

Implementing a Troubleshooting Methodology

Using Troubleshooting Tools

After completing this module, students will be able to:

Describe Windows 10.

Explain the Enterprise Desktop/Device Support Technician (EDST) job role.

Identify the key stages in a troubleshooting methodology.

List the Windows 10 troubleshooting tools.

 

Module 2: Troubleshooting Startup Issues

Overview of the Windows 10 Startup Recovery Environment

Troubleshooting Startup Settings

Troubleshooting Operating System Services Issues

Recovering BitLocker-Protected Drives

 

Lab : Troubleshooting Startup Issues

Resolving a Startup Problem (1)

Resolving a Startup Problem (2)

Recovering a BitLocker-Encrypted Drive

Creating a New BitLocker Password

 

Lab : Recovering BitLocker-Encrypted Drives

Resolving a Startup Problem (1)

Resolving a Startup Problem (2)

Recovering a BitLocker-Encrypted Drive

Creating a New BitLocker Password

After completing this module, students will be able to:

Describe the Windows 10 startup architecture.

Optimize and troubleshoot startup settings.

Troubleshoot Windows 10 operating system services.

Recover drives encrypted with Windows BitLocker Drive Encryption.

 

Module 3: Troubleshooting Hardware and Device Drivers

Troubleshooting Device Driver Failures

Overview of Hardware Troubleshooting

Troubleshooting Physical Failures

Monitoring Reliability

Configuring the Registry

 

Lab : Troubleshooting Device Driver Issues

Troubleshooting a Missing Device Driver

Resolving Hardware Problems

Resolving Device Driver Problem

Configuring Group Policy Settings to Control Device Installation

Diagnosing Memory and Troubleshooting Failed Disk Redundancy

Accessing a Volume from a Failed Computer

 

Lab : Troubleshooting Hardware Issues

Troubleshooting a Missing Device Driver

Resolving Hardware Problems

Resolving Device Driver Problem

Configuring Group Policy Settings to Control Device Installation

Diagnosing Memory and Troubleshooting Failed Disk Redundancy

Accessing a Volume from a Failed Computer

After completing this module, students will be able to:

Troubleshoot hardware device drivers.

Describe the process of troubleshooting hardware.

Troubleshoot physical hardware failures.

Monitor the reliability of Windows 10 devices.

Configure the Windows 10 registry.

 

Module 4: Troubleshooting Remote Computers

Using Remote Desktop

Using Remote Assistance

Remoting with Windows PowerShell

 

Lab : Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance

Using Remote Desktop

Using Remote Assistance

Using Windows PowerShell Remoting

 

Lab : Troubleshooting Remote Computer by Using Windows PowerShell

Using Remote Desktop

Using Remote Assistance

Using Windows PowerShell Remoting

After completing this module, students will be able to:

Use Remote Desktop to manage remote computers.

Use Windows Remote Assistance to manage remote computers.

Use Windows PowerShell remoting to manage remote computers.

 

Module 5: Resolving Network Connectivity Issues

Determining Network Settings

Troubleshooting Network Connectivity

Troubleshooting Name Resolution

 

Lab : Resolving Network Connectivity Issues

Resolving a Network Problem (1)

Resolving a Network Problem (2)

Troubleshooting a Wireless Network

After completing this module, students will be able to:

Determine network settings in Windows 10.

[K1] 

[K1] 

 

Troubleshoot issues with network connectivity.

Troubleshoot issues with name resolution.

 

 [K1]

 [K1]

Udpated

 

Module 6: Troubleshooting Group Policy

Overview of Group Policy Application

Resolving Client Configuration Failures and GPO Application Issues

 

Lab : Troubleshooting Group Policy Application Issues

Resolving Group Policy Application (1)

Resolving Group Policy Application (2)

Resolving Group Policy Application (3)

Resolving Group Policy Application (1)

 

Lab : Resolving Group Policy Issues

Resolving Group Policy Application (1)

Resolving Group Policy Application (2)

Resolving Group Policy Application (3)

Resolving Group Policy Application (1)

After completing this module, students will be able to:

Understand Group Policy application.

Troubleshoot Group Policy application.

Resolve client configuration failures and GPO application.

 

Module 7: Troubleshooting User Settings

Troubleshooting Sign In Issues

Troubleshooting the Application of User Settings

 

Lab : Troubleshooting Sign in Problems

Resolving Sign in Problem (1)

Resolving Sign in Problem (2)

Resolving Folder Redirection Issue

 

Lab : bleshooting the Application of User Settings

Resolving Sign in Problem (1)

Resolving Sign in Problem (2)

Resolving Folder Redirection Issue

After completing this module, students will be able to:

Troubleshoot user sign-in issues.

Troubleshoot the correct application of user settings.

 

Module 8: Troubleshooting Remote Connectivity

Troubleshooting VPN Connectivity Issues

Troubleshooting DirectAccess

 

Lab : Troubleshooting VPN Connectivity

Troubleshooting VPN Connectivity (1)

Troubleshooting VPN Connectivity (2)

Prepare the DirectAccess Implementation

Configuring and Verifying DirectAccess Client-Side Settings

Troubleshooting DirectAccess

 

Lab : Configuring and Troubleshooting DirectAccess

Troubleshooting VPN Connectivity (1)

Troubleshooting VPN Connectivity (2)

Prepare the DirectAccess Implementation

Configuring and Verifying DirectAccess Client-Side Settings

Troubleshooting DirectAccess

After completing this module, students will be able to:

 

 

 

Troubleshoot virtual private network (VPN) connectivity issues.

  Configure and troubleshoot DirectAccess.

 

 

 

Configure and troubleshoot DirectAccess.

 

 

 

 

Module 9: Troubleshooting Resource Access Within a Domain

Troubleshooting File Permissions Issues

Recovering Files Encrypted by EFS

Troubleshooting Printer Access Issues

 

Lab : Troubleshooting File Access Issues

Resolving a File Access Issue (1)

Resolving a File Access Issue (2)

Resolving a File-Access Issue (3)

Encrypting and Recovering Access to Encrypted Files

Resolving a Printer Access Issue (1)

Resolving a Printer Access Issue (2)

 

Lab : Troubleshooting Printer Issues

Resolving a File Access Issue (1)

Resolving a File Access Issue (2)

Resolving a File-Access Issue (3)

Encrypting and Recovering Access to Encrypted Files

Resolving a Printer Access Issue (1)

Resolving a Printer Access Issue (2)

 

Lab : Troubleshooting Access to Encrypted Files

Resolving a File Access Issue (1)

Resolving a File Access Issue (2)

Resolving a File-Access Issue (3)

Encrypting and Recovering Access to Encrypted Files

Resolving a Printer Access Issue (1)

Resolving a Printer Access Issue (2)

After completing this module, students will be able to:

Troubleshoot issues with file permissions.

Troubleshoot issues with file access.

Recover files encrypted by Encrypting File System (EFS).

Troubleshoot access to encrypted files.

Troubleshoot issues with accessing printers.

 

Module 10: Troubleshooting Resource Access for Non Domain Member Clients

Configuring and Troubleshooting Device Registration

Configuring and Troubleshooting Work Folders

Configuring and Troubleshooting OneDrive Access

 

Lab : Troubleshooting Resource Access for Clients that are not Domain Members

Troubleshooting Device Registration

Troubleshooting Work Folders 1

Troubleshooting Work Folders 2

Troubleshooting OneDrive for Business

After completing this module, students will be able to: Configure the Device Registration feature.Configure and troubleshoot the Work Folders feature.Configure and troubleshoot access to Microsoft OneDrive.  

After completing this module, students will be able to:

Configure the Device Registration feature.

Configure and troubleshoot the Work Folders feature.

Configure and troubleshoot the Work Folders feature.

Configure and troubleshoot access to Microsoft OneDrive.

Configure and troubleshoot access to Microsoft OneDrive.

 

 

Module 11: Troubleshooting Applications

Troubleshooting Desktop App Installation Issues

Troubleshooting Desktop Apps

Managing Windows Store Apps

Troubleshooting Access to Company Web Applications

 

Lab : Troubleshooting Access to Company Web Applications

Troubleshooting AppLocker Policy Application

Troubleshooting Application Compatibility Issues

Troubleshooting Internet Explorer Issues

Troubleshooting Microsoft Edge Issues

 

Lab : Troubleshooting Desktop Apps

Troubleshooting AppLocker Policy Application

Troubleshooting Application Compatibility Issues

Troubleshooting Internet Explorer Issues

Troubleshooting Microsoft Edge Issues

After completing this module, students will be able to:

Troubleshoot desktop app installation issues.

Troubleshoot desktop apps.

Manage Universal Windows apps.

Troubleshoot web browsers.

 

Module 12: Maintaining Windows 10

Managing and Troubleshooting Windows Activation

Monitoring and Troubleshooting Computer Performance

Applying Applications and Windows Updates

 

Lab : Monitoring and Troubleshooting Performance

Resolve a Performance-Related Issue

Resolve a CPU-Related Performance Issue

Resolve a Disk-Related Performance Issue

After completing this module, students will be able to:

Manage and troubleshoot volume activation in Windows operating systems.

Monitor and troubleshoot Windows 10 performance.

Monitor and troubleshoot Windows 10 performance.

Update applications and Windows 10.

Update applications and Windows 10.

 

 

Module 13: Recovering Data and Operating System

File Recovery in Windows 10

Recovering an Operating System

 

Lab : Recovering Data

Resolving Issues with Previous Versions

Provision Computer to Comply with Company Standards

 

Lab : Provisioning Computer to Comply with Company Standards

Resolving Issues with Previous Versions

Provision Computer to Comply with Company Standards

After completing this module, students will be able to:

Recover files in Windows 10 by configuring and using file-recovery features.

 

Recover a computer that is running Windows 10.

INFO

  • Manuale: Il Materiale Didattico Ufficiale per tutti i corsi Microsoft MOC può essere richiesto, se disponibile, in forma elettronica (DMOC) invece che cartacea e lo studente iscritto potrà scaricarlo dal sito Microsoft. Chi acquista un DMOC ha diritto a consultare tutte le versioni del manuale, sia quelle precedenti a quella che acquista sia quelle che usciranno successivamente, dove troverà corretti eventuali errori e/o le novità del prodotto.
  • Prezzo manuale: 250 € incluso nel prezzo del corso
  • Natura del corso: Operativo (previsti lab su PC)

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